Many anwsers to commonly asked questions are available on our website. Listed below of several of the most commonly asked questions.
For your convenience, we have several ways in which you can donate to The Salvation Army.
See more ways to give on your Ways to Give page
What measures are in place to help ensure the security and privacy of donor information?At The Salvation Army, we take the security and privacy of our donors' personal information very seriously. We understand the importance of maintaining the trust of our supporters and have implemented robust measures to protect the data provided to us.
As part of our commitment to safeguarding donor information, we have partnered with Classy, the leading digital fundraising platform used by The Salvation Army. Classy's privacy policy, which outlines their comprehensive security measures, can be accessed at classy.org/terms/privacy. Their state-of-the-art security protocols helps to ensure that all donor data is protected from unauthorized access, alteration, or disclosure.
By adhering to strict security standards and leveraging Classy's advanced privacy practices, we aim to provide a secure and trustworthy environment for our donors to support our cause.
Learn more about The Salvation Army's Privacy Policy.
How can I update my personal information?Please contact The Salvation Army Donor Services by completing our online inquiry form or calling 1-800-SAL-ARMY.
How can I stop receiving Salvation Army mailings or calls?Please contact The Salvation Army donor services by completing our online inquiry form or calling 1-800-SAL-ARMY.
How long does it take to get a receipt for a donation?Receipts for mail donations are typically sent within 3 weeks following when The Salvation Army receives your gift. For online donations or donations made via 1-800-SAL-ARMY, a receipt is sent via email within minutes of the successful transaction.
If you did not receive a receipt for a financial gift you've made, please contact Donor Services by completing our online inquiry form or calling 1-800-SAL-ARMY.
Is it possible to get a refund?Refunds are available within 180 days of your original (online) donation:
- By calling donor services (1-800-SAL-ARMY)
- By completing our online inquiry form
If the requested refund is beyond 180 days of the original donation, please call 1-800-SAL-ARMY, and your request will be evaluated on an individual-case basis.
I would like to contribute to relief efforts for the recent disaster. How do I designate my gift for a specific event?
Support current large-scale National and International disaster relief efforts or learn more about how The Salvation Army supports disaster recovery efforts on our Emergency Disaster Services page.
I don't see the specific program or event that I wanted to donate to. What do I do?We only offer select giving options online which enable us to meet the needs of the people we serve in your community or the community you choose to support. By supporting these programs, you give The Salvation Army the resources and flexibility essential to respond where assistance is needed the most. For additional assistance in donating to an option not listed, please contact Donor Services by calling 1-800-SAL-ARMY.
Can I dedicate my donation to someone or make a donation on behalf of a person?Yes. You can make a donation in tribute, memory or honor of someone. Please visit [DONATION FORM COMING SOON] to complete your donation.
Can I change where I want my donation to go?Yes. Please contact The Salvation Army donor services by calling 1-800-SAL-ARMY. Please have ready the date of your gift, the dollar amount, the fund it went to, and the fund you would like it to go to. If you need to leave a voicemail message, please be sure to leave your name and phone number, including your area code.
Why do you require my email address?Your email address is required so we can send you a proper acknowledgement of your gift. Details of your donation are found in this email, which you can print or save for tax purposes. The Salvation Army will not sell, trade, or share personal information about our financial donors with anyone else, nor will we send mailings to our financial donors on behalf of other organizations, unless a donor has given us specific permission to do so.
How do I make changes to my monthly giving account such as changing my monthly amount, changing my credit card number, or canceling my recurring gift?
If you set up your monthly gift through the web, you may make changes to your monthly giving donation by logging into your account. All changes that you make are processed immediately. If you do not have an account or are not sure of your account, you may contact The Salvation Army Donor Services by completing our online inquiry form or calling 1-800-SAL-ARMY for handling. Donor Services may process your request the same month, or the following month, depending upon when we receive your call.
If you set up your monthly gift through another method, please contact The Salvation Army Donor Services by completing our online inquiry form or calling 1-800-SAL-ARMY.